Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of return, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy.
We offer a 30 day return policy from the time that the item was shipped out from our warehouse. The ship date can be found on the shipping box label or in your shipment confirmation email. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. All items to be returned must be unused and in their original condition with all original tags and packaging intact.
Return will be processed only if:
- It is determined that the product was not damaged while in your possession.
- The product is not different from what was shipped to you.
- The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual and all the accessories therein).
How does Refund work on based on the different modes of payment :-
If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7-14 business days from the date of by fitGenix, after the products clear the Q.C process.
If you have paid for the order using LR Credits, then the amount gets refunded to your LR account within 5-10 business days from date of product clearing Q.C at our Warehouses. Please note that in case of any refund to your bank account you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible incase wrong information has been provided to it.
fitGenix may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behaviour that entitles fitGenix to a claim against you.